ABIE Solutions

Helpdesk Platform

Turn your support inbox into an organized helpdesk. Every email becomes a tracked ticket, routed to the right client, assigned to the right agent, and answered on time. Built end to end by ABIE, with Microsoft 365 sign-in and nothing to install.

Get started See pricing

Hosted and maintained by ABIE. Your team signs in with the Microsoft 365 accounts they already have.

Helpdesk Platform

Tickets

+ New ticket

Open

Unassigned

Overdue

Resolved today

#	Subject	Client	Assignee	Status	Priority	Updated
1042	Cannot log in to the portal	Northwind Trading	A. Reed	Open	High	9:41 AM
1041	Invoice discrepancy, INV-2231	Vertex Media	M. Cole	Pending	Normal	9:12 AM
1040	Add three new mailboxes	Cedar & Co	Unassigned	New	Normal	8:55 AM
1039	VPN drops every few minutes	Summit Health	J. Park	Waiting	High	Yesterday
1038	Printer offline in suite 200	Atlas Logistics	A. Reed	Open	Low	Yesterday
1037	Onboarding new hire laptop	Brightwave	M. Cole	Resolved	Normal	Yesterday

What it does

Every request, tracked and answered.

From the first email to a resolved ticket, the whole conversation stays organized, assigned, and on time.

Email becomes tickets

Every message to your support address turns into a tracked ticket, attachments and all, threaded so replies stay together.

One shared inbox

Assign, reply, and resolve as a team. Everyone can see who is handling what, with no stepping on each other.

Organized by client

Tickets route to the right company automatically by the sender’s email domain, so every account has its own history.

Priorities and SLAs

Every ticket carries a priority and a target response time, so nothing slips and overdue work stands right out.

Replies that look like you

Rich-text replies with per-agent signatures and inline images, sent from your own support address.

Reports and dashboards

See open load, overdue counts, and tickets per agent at a glance, so you can staff and respond with confidence.

How it works

Your inbox, turned into a helpdesk.

Point your support email

Send your support or help inbox to the Helpdesk Platform. ABIE handles the setup for you.

Mail becomes tickets

Every email opens or updates a ticket, threaded and sorted by client, with attachments kept.

Assign and reply

Your team picks up tickets, replies in a few clicks, sets priority, and tracks status.

Resolve and report

Close the loop, then watch open load and response times from the dashboard.

Pricing

Priced for the whole team, not per seat.

One flat price by team size, and every plan includes the full platform. Add agents without watching the meter.

Free

$0 /mo

Up to 10 agents

Start free

Team

$9.95 /mo

Up to 25 agents

Get started

Give your support team a real helpdesk.

Tell ABIE about your team and get a helpdesk set up for you, usually within a few days. No servers to run, no software to install.

Email info@abie.com 561.309.1955

info@abie.com 561.309.1955 Boca Raton, Florida